Frequently Asked Questions
Everything you need to know about your Sonic Lamb experience.
What makes Sonic Lamb headphones different from standard audio gear?
Sonic Lamb utilizes a patented hybrid driver technology that combines traditional air conduction with a proprietary body conduction element, allowing you to feel the music through tactile vibrations as well as hear it.
How long does shipping take for my order?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day risk-free trial. If you are not completely satisfied with your Sonic Lamb product, you can return it within 30 days of delivery for a full refund, provided the item is in its original condition and packaging.
Do Sonic Lamb products come with a warranty?
Yes, all our hardware comes with a 1-year limited warranty that covers manufacturing defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm at checkout.
Is the Sonic Lamb app required to use the headphones?
While not strictly required for basic Bluetooth playback, we highly recommend using the Sonic Lamb app to access firmware updates, custom EQ profiles, and the Multimodal selector settings.